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Macon-Bibb Makes it Easier
to Report Residential Code Violations, Address Blight Issues
Macon-Bibb County, as part of its effort to better engage the public in improving neighborhoods, is again expanding the use of its mobile service request application, SeeClickFix. Now people can report residential code enforcement violations such usabandoned/junk vehicles, a burned house, abandoned/dilapidated houses, and yard and vacant lot issues directly to inspectors in the Business Development Services Department. Through SeeClickFix and email, the person reporting the issues will be notified of the investigation and initial outcome.
“Blight in our neighborhoods is a serious concern for our entire community, and it’s going to take us all working together to turn around the decline and neglect we see on so many streets,” says Macon-Bibb County Mayor Robert Reichert. “With SeeClickFix, people can help us identify issues and big and small that we can address. By actively engaging the community, we can improve every street and neighborhood in Macon-Bibb County.”
“Having the ability to easily report possible residential code enforcement violations is something the public has long been asking for so they can help us identify and attack blight,” says Business Development Services Director Tom Buttram. “With SeeClickFix, we’ll be able to better identify issues in our neighborhoods and work with people to get them corrected.”
Customer Service is currently working with Traffic Engineering on the next set of services to be added to SeeClickFix. This includes requesting: a study for the installation of a crosswalk; signs indicating the presence of deaf and blind children; hidden driveway signs; and stop signs, speed signs, and traffic signal studies.
Requests can be made and issues reported via Macon-Bibb County’s website and/or a free mobile application available on iPhone, Android, and Blackberry smartphones. People without online or mobile capabilities can report issues by calling Customer Service at 478-751-7400. SeeClickFix should only be used to report non-emergency issues; if a situation is an emergency, dial 9-1-1.
In September, 1,047 service requests were opened using SeeClickFix, and of the ones that were resolved in the month, 86% were within 10 days. A full report for September of the types of issues submitted, as well as from which Districts they were reported, is attached with this announcement. Below is a list of just some of the issues people can report with SeeClickFix.
SeeClickFix in Macon-Bibb County
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Department
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Reportable Issues*
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Business Development Services
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Abandoned/junk vehicles
Burned house
Home repairs
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Abandoned/dilapidated house
Vacant lot issues
Yard issues
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Facilities Management
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Lighting
Street Painting
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Traffic signal repair
Traffic sign repair
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Parks & Beautification
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Alley cleaning
Right-of-way cutting
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Passive park issues
Street sweeping
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Public Works
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Road cave-ins & sinkholes
Ditch cleaning
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Potholes
Sidewalk repair
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Solid Waste
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Dead animal pickup
Garbage cart request/repair
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Illegal dumping
Abandoned tires
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*List is only a sampling of issues. For a complete list, visit SeeClickFix.
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About SeeClickFix
SeeClickFix is a place-based reporting platform which allows residents to document neighborhood concerns and improvements alike, ranging from litter to damaged sidewalks to missing garbage carts. Using this real-time, online reporting system can increase productivity, efficiency, and transparency for many city services and departments.
SeeClickFix is very user-friendly, utilizing drop down selection menus and simple clarifying questions. When submitting issues via mobile app, for example, residents can select from a list of issues and provide a description, including location and picture. Once the resident submits an issue, anyone ‘watching’ the area will receive an alert. Representatives in the departments can then acknowledge the service request, route it to the person, and update the request—and residents following the issue—once it’s been resolved.
About the Office of Public Affairs
The Mayor’s Office of Public Affairs includes Customer Service, Public Relations, and MaconBibbTV. Working together, these three functions are part of a two-way communication program designed to educate the community about improvement efforts by Macon-Bibb and partner organizations, and provide a way for people to provide feedback and have their questions answered and concerns addressed.
To view videos produced by MaconBibbTV – including Commission Meetings, public forums, and the great work by the government and other organizations to improve the community – click here. To contact Customer Service to ask a question or report an issue, call 478-751-7400 or use SeeClickFix on the Macon-Bibb website or your cell phone. The Office also works directly with local, regional, and national media on coverage, as well as managing social media channels, to better educate people about the newly consolidated government.To stay informed, check www.maconbibb.tv regularly, follow us on Facebook and Twitter and check the News section of our website for the latest news and announcements.
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